FAQ
Questions, answered
The things people ask most often. If yours isn't here, send us a message — we're happy to help.
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Most custom orders are ready within 2–3 weeks from the moment your design is approved. Larger runs and event work can take longer. If you're working against a date, tell us up front and we'll be honest with you about whether we can hit it. Rush service is available as an add-on in your cart and moves your whole order to the front of the queue.
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Yes. High-resolution files work best — vector files (AI, EPS, SVG, PDF) are ideal, and 300 DPI PNG or JPG files usually work well too. If all you have is a photo or a rough sketch, send it anyway; we'll tell you what we can do with it.
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No. We take single-item orders and full bulk runs alike. Pricing per piece improves at higher counts on some items — cardstock and stickers in particular.
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Yes. Nothing goes to print until you've seen a digital proof and approved it. Please review spelling, colors, and layout carefully at that stage — approved proofs are what we produce from.
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Personalized items cannot be returned or exchanged unless they arrive damaged or contain an error made by us.
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Yes. Orders ship once production is complete, and you'll get tracking as soon as your package is on its way. Local pickup can be arranged on request.
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Yes. Each add-on is its own choice on the product page, so you can combine as many as you like — a name and a photo and a specialty finish all on the same piece. The price updates as you select them.